Terms And Conditions
Travel Updates and Information
The below are the latest updates relevant to your booking:Increased security checks are now in place at all UK airports. Please allow extra time to pass through security at the airport and ensure any electronic devices are fully charged as you may be asked to switch them on.
Passports & Visa Checklist:You may not be able to travel and insurance may be invalid if the names on your passport and travel documents don't match. If any member of your party changes their name, we must be notified immediately so that we can change booking documentation. All customers must ensure they have valid, acceptable passports, any required visa, any other documentation for both the final destination and any stop-off points en-route. Failure to hold correct documentation or submitting incorrect details with advanced passenger information or visa applications may result in refusal of carriage or entry to a country. Neither we, nor the airline will accept liability if this happens. You may be liable to pay fines, surcharges, other financial penalty, costs (including the cost of an immediate return flight) and any other sums of any description, which are incurred or imposed by the airline or incurred by us.
How to contact the Passport OfficeGeneral passport enquiries should be directed to your country’s ministry of foreign affairs or the local police station.
How to find out about visa requirements:For information about visa visit the website of the embassy of the destination country in your country of residence.
Airline Conditions of Contract and other Important Notices
Conditions of Carriage: Carriage is subject to the applicable tariffs, conditions of carriage of the airline you are flying with and conditions of contract and other important notices. For conditions of carriage are available on application at the office of the carrier or on the carrier's website. NOTICE: Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that International Treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments (the Warsaw Convention system), may apply to the entire journey, including any portion thereof within a country. For such passengers, the applicable treaty, including special contracts of carriage embodied in any applicable tariffs, governs and may limit the liability of the carrier.
NOTICE of Liability Limitations: The Montreal Convention or the Warsaw Convention system may be applicable to your journey and these Conventions govern and may limit the liability of air carriers for death or bodily injury, for loss of or damage to baggage, and for delay.
DANGEROUS GOODS (HAZARDOUS MATERIALS):
For safety reasons, dangerous goods must not be packed in checked or cabin (unchecked) baggage except as specifically permitted. Dangerous goods include but are not limited to: compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances, and briefcases with installed alarm devices. For security reasons, other restrictions may apply. Check with your carrier.
This invoice confirms that we have accepted your booking, i.e. we have reserved for you and your party, the accommodation and/or travel arrangements set out overleaf, subject to any updates or amendments notified to you. If any of the details shown on this Invoice are either not correct, or are not in accordance with your reservation, then you must advise your booking agent immediately.
You have entered into a binding contract with Algoos Study work and Travel Inc.. Booking Conditions can be found:
- in the brochure valid at the time you booked or on the website you booked through:
- by contacting your Algoos Study work and Travel Agent, who will provide you with a copy of the program you have selected and purchased. Information can be found on the confirmation email that you have received in your email you used while registering on Algoos.com or during your booking. This provides essential information about your holiday, program, internship, volunteering work, work, including your accommodation, travel arrangements, resort, health, safety, and travel advice and entry requirements.
Please be aware that it is your responsibility to ensure all members of your party have adequate holiday insurance especially in circumstances where you may need to cancel prior to departure. Algoos Incorporation in cooperation with the American company Image Productions offer to all its clients insurance through our insurance purchase site Algoos.com/insurance. Algoos is not responsible for this insurance but the provider alone and only the provider in case of emergency you must contact the number written on your insurance papers that you will receive in your email. Have thoe papers and the Reference number available at all hours.
- Booking Ref.
Please be aware that you will be receiving another email with the booking reference number of your flight. If you do not receive the confirmation email within 24 hours your booking might not have been successful and you might need to book another flight. In the event of an unsuccessful booking no money will be charged on your credit card.
- Complaints Whilst on Holiday
We want all of our customers to have an enjoyable holiday. During your holiday there may be times where you might need some additional help to resolve something and that's where our resort team come in. A member of Algoos team is on hand 24/7 so please make sure that you report any dissatisfaction at the earliest opportunity whether that be in person, by phone, email or any of the other contact options given to you on arrival or within your holiday documents. Our team are trained to respond and rectify any justified issues on the spot and have the tools needed to make sure that your holiday delivers on its promises while you are still there. If you are not satisfied that your issue was resolved in resort you can contact our Customer Relations team in the UK within 28 days of returning home by phoning 01733 224814, submitting a letter or email via our webform at www.algoos.com/complaints or email us at Customer Relations Department at firstname.lastname@example.org. Our Customer Relations team will work with the team in resort to investigate what happened and we will only consider issues that have been raised at your destination while executing your program and followed up within 28 days of return if necessary.
- Program Charge
IF you have purchased a job and you are paying for a job, make sure that the job is already arranged and you have received a separate agreement. Do not pay unless you have also receive the separate agreement signed it and sent it back the same day as the payment.